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The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it.
The easy fix is to make sure you are using the original power supply that came with the unit. Alexa devices use a USB power plug that supplies 1.8 Amps of power. So most generic USB chargers that you find lying around your house from other items will not have enough power to run it.
echo dot glowing green
What Causes The Blue Ring?
Now I’m not a rocket scientist, but I can tell you that if you have just dumped a whole load of soda, coffee, or whatever all over your Amazon Echo device then chances are it is completely and 100% (you guessed it) TOAST.
That said if you want to know, why is my Alexa glowing blue, or why my echo dot is glowing green and blue , then we need to look at some of the reasons that we have found as to why this might happen.
What Can Cause The Solid Blue Ring?
- You aren’t using the power adapter that came with your Amazon Echo device.
- You haven’t tried resetting the Echo device. If all else fails check out my article here that shows (with video guides) how to reset all Amazon Echo devices
- You could have the DND (Do Not Disturb) setting turned on.
- The device is plugged into a bad power outlet.
- You have no internet.
Why Do They Call It “Blue Ring of Death”?
Well, that’s the internet for you. The Playstation 4 has a thing called the Blue Light of Death and so the internet just coined the phrase the blue ring of death. Which is in reference to the Alexa rings and specifically the solid blue ring that appears on the top of the Echo device when the unit is processing your query, malfunctioning, or refuses to do anything.
What Steps Can I Take To Troubleshoot?
- Unplug for FIVE minutes then power up and see how it goes.
- Go to Alexa settings and make sure that “do not disturb” is turned off.
- Make sure you are using the original adapter that came with the Amazon Alexa or pick up a replacement from Amazon over here.
- If you spilled liquid on your Echo device then make sure you unplug it right away. Try to get any water off from the device and then let it sit and dry for a few days.
- Reset your Amazon Echo by following the steps in my full guide here. This lists up all Amazon Echo devices and shows you how to reset them. Each one has a video guide to help you.
Why Does My Amazon Echo Device Randomly Turn Blue?
You might notice that your Amazon Echo turns on by itself on occasion. This can be caused by background noise, like a TV or radio running in the background. But if you notice that it’s happening for a few minutes and then goes back to normal then it could be that your Echo device is running an update.
How to Fix Other Amazon Echo Problems
As well as showing a solid blue light, another common issue is the Alexa getting stuck on a red light or Alexa is flashing an orange ring. If you have this problem head on over to my article here that shows you how to quickly fix this.
And if your Amazon Alexa is just not responding at all, you might be wondering if it’s completely died. If that’s the case you’ll want to check out my guide here that goes into detail on why your Alexa is not responding and exactly what to do about it.
Ever have the issue of Alexa activating too much? To fix this you can actually change the ‘wake word’ from Alexa to something else. Check our my article here to find out how.
Hopefully, this helps you fix Amazon Alexa Echo device if your Alexa is flashing blue green light and is stuck on the “blue ring of death”. While you are here check out some of my other how to guides or articles about Alexa. I’m sure you’ll find them helpful either now or in the future.